Privacy Policy

We respect your privacy. We make sure we only collect the data we need, and don’t keep it any longer than we need to. This Privacy Policy describes how we collect and use your personal data, and your rights.

When this policy mentions “we” or “us,” it refers to the controller of your information under this policy.

Information we Collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We may also collect personally identifiable information (including name, email, password, communications), comments, feedback, product reviews, recommendations, and personal profile.

How We Collect

When you browse our website

As part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

When you communicate with us

When you consult with our customer service team, send us an email, post on our blog, or communicate with us in any way, you are choosing to share information with us. That information may include your name, physical address, email address, IP address, phone number, gender, location, or other demographic information. By giving us this information, you consent to this information being collected, used, disclosed, transferred to the United Kingdom and stored by us as described in this Privacy Policy.

When you join our mailing lists

If you join one of our mailing lists, you choose to provide us with personal data such as your name and email address. We will always link to this Privacy Policy and explain how we would like to communicate with you. We only ever use your data to communicate with you in this way.

You can manage your preferences or unsubscribe at any time by following the links in emails we send you.

What We Use

We collect only Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;
  • To provide our Users with ongoing customer assistance and technical support;
  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
  • To comply with any applicable laws and regulations.

 How do We Store

Our company is hosted on a secured platform and your data from the website is stored securely. They store your data on secure servers behind a firewall.

If you send emails with any personal details, this data will be sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS/SSL meaning that the email content is encrypted before being sent across the internet. The email content is then decrypted by our local computers and devices.

Use of Google Analytics

We use Google Analytics software to collect information about how our visitors use the site. We do this to help make sure the site is providing the information that our users are looking for in the best possible way.

Google Analytics records information about

  • the pages you visit on the site
  • how long you spend on each page
  • how you got to the site
  • what you click on while you’re visiting the site
  • We don’t collect or store any personal information about you, we anonymise your IP address and we don’t allow Google to use or share our analytics data.

Data Controller 

The data controller of this website is Plastfree, c/o Leeds Industries UK Ltd, whose registered office is at
2nd Floor, 1-5 Clerkenwell Road
London EC1M 5PA

Cookies

This site, like many others, uses cookies to help us improve your experience.

What are cookies?

Cookies are small text files that are stored on your device by websites that you visit. They allow a website to remember information, so that when you return it can respond appropriately.

Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your computer until they expire, while session cookies are deleted as soon as you close your web browser.

Opting Out

You can use the settings in your browser to control the cookies that are set on your computer or mobile device.

To opt-out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout.

Technical Data

We receive technical data when you visit our website. This includes your IP address, web browser, operating system and the pages you visit. We log this data on our servers to help us maintain the performance and security of our website.

Information We Share

External Processing

We use third parties to provide services to us, such as:

  • Managing mailing lists and delivering email
  • Hosting our websites
  • Helping us analyse the use of these services

These companies process personal data on our behalf. We only provide these companies with the information needed to deliver the service. We enter into written contracts to ensure that use of this data is consistent with this Privacy Policy.

Legal Disclosure, Safety and Security

We may preserve, use, or disclose your personal data if we believe it is reasonably necessary to:

  • Comply with a law, regulation, legal process, or governmental request
  • Protect the safety of any person
  • Protect the integrity of our platform, including to help prevent spam or abuse
  • Address fraud, security, or technical issues
  • Protect our rights or property or the rights or property of those who use our services

Understanding your rights

It is important that you understand your legal rights around your personal data and how we may use it. If you don’t want us to process your data anymore, or if you would like to discuss or exercise any of these rights, please contact our Data Controller at info@plastfree.co.uk

Changes To This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Plastfree Foundation

Get in Touch!

Feel free to contact us for any queries, feedback or complaints related to Plastfree products.

Email

info@plastfree.co.uk

Call Us

0800 4118 200

Visit Us

2nd Floor, 1-5 Clerkenwell Road, London EC1M 5PA